Hear from our service users about the difference we're making - January 2022
At team NHFT it is our mission to make a difference for you, with you. Nothing is more important to us than the voices of those who access our services, and through IWantGreatCare we can listen and respond to your experiences.
Through the feedback our service users, patients, carers, and their families give, we continue to evolve our services to helps us to achieve our vision of being an outstanding provider of care.
Working with our teams we are creating a “you said, we did” structure and we hope that our patients, service users and the carers and families that support them, will be able to see and feel the tangible difference that they have helped to shape.
We wanted to share with you the latest data we’ve received which covers January 2022 including some of the reviews we are most proud of.
Over this period, we’ve had:
- 536 reviews
- 4.79/5 stars on average for our responses
- 94.4% of people had a positive experience with us
From our adult services:
Befriending Service " I look forward to the calls and am very happy with the service. Phil is a great listener, he genuinely cares and remembers what we have chatted about over weeks to enquire about things like my progress with my jigsaw or how my legs are. I can share information and my feelings and say things I can't say to my family. I know when I will get a call and that is helpful too."
Serenity Sexual Assault Referral Centre: " Carol & Dr Rahj were amazing throughout the whole process. They notified me before they did anything and made sure I felt comfortable at all times.
From our children services:
0-19 Covid Vaccination team: " The nurse would chat and explain the process through and was very kind and friendly."
Integrated Assessment Service: " My child was happy and content with the staff they were very friendly towards her and she enjoyed playing with them.
From our mental health services:
HMP Littlehey: " I was treated with the upmost respect and dignity. There was no judgement surrounding me for being a prisoner. I was treated with compassion. The advice and support given was informative and I left feeling better about myself as I know there is help for me. Improvements - I cannot fault anything about the service I received. Thank you!."
The Warren: " The staff all bring individual qualities that make you feel safe, secure and supported. They are all compassionate, patient and caring. I can't thank Alan enough for how amazing he is and how much he has helped. Appreciate you all massively and thank you from the bottom of my heart for everything.”
Have you or a loved one received care from one of our services and would like to give your views? Why not head to our I Want Great Care and share your experiences with us: www.nhft.nhs.uk/iwgc